Before ordering
How can I access my account?
After registering, activate your account by logging in using the link emailed to you.
How can I place an order?
You can order on our website, by phone or with our contact form.
How do standard shipping and DHL shipping differ?
We choose one of our shipping partners for our standard shipping service, whilst with DHL shipping, DHL will deliver your device.
How much does delivery cost?
For orders under €200, standard shipping is €4.99, whilst DHL delivery is €7.99. For orders over €200, standard shipping costs €5.99, whilst DHL delivery costs €8.99.
Payment methods
Which payment methods do you offer?
You can find out all the payment methods we offer here.
After order
Can I make changes to my order?
You can make changes with our feedback form, or call us if you require an urgent change to your order.
When will I receive my order?
You can track the location and estimated arrival of your order in your customer account on our website.
Who will deliver my order?
With standard shipping, we use a shipping partner of our choice, whilst with DHL delivery, DHL will deliver your item.
Can I change my invoice details?
Unfortunately, you cannot change your billing address once we have issued your invoice.
Return and Guarantee
How can I cancel my order?
You can cancel your order by calling us or using our contact form if we have not yet dispatched your item.
How do I return an item?
If you are not satisfied with your item, get in touch with our customer service team to return it.
How do I exchange an item?
You can exchange your purchase by calling our customer service team, or by using our contact form.
I have received a faulty/wrong item
You can exchange a faulty/wrong item by getting in touch with our customer service via telephone or contact form.